Welcome to the official website of Eternowood ( “ we ” or “ the Company ” ), and thank you for choosing our personalized wood carving services. These Terms of Service ( “ Terms ” ) govern your access to and use of our website, purchases, and related services. By accessing this website or placing an order, you agree to comply with these Terms. If you do not agree, please discontinue using our website and services.
Part I: General Provisions
Welcome to Eternowood's official website!
The following Terms of Service ( “ Terms ” ) govern the access to and use of this website (including its subdomains) and all products and services purchased through the website. By accessing, browsing, or placing an order, you accept and agree to be bound by these Terms. If you do not agree, please discontinue accessing or using the website.
Contact Information
Email: eternowood01@gmail.com
Address: Guangzhou Tianhe District, Dongpu Dama Road No. 17, Unit B91
Part II: Service Description
2.1 Our Services
Eternowood offers custom wood carving services, including realistic wood carvings, chibi-style carvings, pet carvings, and other creative customized items. All products are handcrafted using high-quality wood materials.
2.2 Scope of These Terms
These Terms apply to all transactions made through the Shopify platform.
Part III: User Obligations
3.1 Account Registration
1. Users must register an account to access customization services.
2. Users must ensure the truthfulness, accuracy, and completeness of their account information. Updates must be made promptly in case of changes.
3. Users must safeguard their account information and are responsible for all activities under their account.
3.2 Prohibited Activities
Users may not use the website for illegal, fraudulent, or other activities that violate laws and regulations, including but not limited to:
• Infringing on others' privacy or intellectual property rights;
• Placing orders with false information;
• Interfering with the normal operation of the website.
Part IV: Orders and Payments
4.1 Placing an Order
1. Submitting an order constitutes confirmation of customization requirements, including design, dimensions, wood types, and all details.
2. Once an order is confirmed and enters the production process, it cannot be modified or canceled.
4.2 Payments
1. All payments must be made using secure payment methods provided by the Shopify platform.
2. Orders with incomplete payments will not be processed.
Part V: Production and Shipping
5.1 Production Timeline
The production cycle for wood carving products typically ranges from 8 to 20 business days, depending on customization requirements.
5.2 Shipping and Logistics
1. We offer worldwide shipping, with delivery times depending on the region, generally ranging from 7 to 30 business days.
2. Users must ensure that the provided shipping address is accurate. Losses caused by incorrect addresses are the user's responsibility.
Part VI: Refunds and Returns
6.1 Non-Returnable Products
As wood carving products are customized items, we do not accept returns or refund requests unless there are production quality issues.
6.2 Handling Quality Issues
If the received product has quality issues, please contact us via email within 7 days, and we will provide a reasonable resolution.
Part VII: Limitation of Liability
Eternowood shall not be liable for:
1. Damages caused by improper use of the product by users;
2. Delays or losses due to force majeure (eg, natural disasters, wars);
3. Any liability exceeding the purchase amount of the product.
Part VIII: Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page and will take effect immediately. Continued use of the website constitutes acceptance of the modified Terms.
